Knowledge Base

• How does room availability increase?
• What reports can I extract from the system?
• How is the minimum number of nights set?
• Can I export statistics to Excel?
• How does yield management work?

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• When do I get money from Airbnb?
• How do guests pay with Booking.com?
• How do I pay an Expedia invoice?
• How do I set a minimum number of nights on Booking?
• How do I cancel a reservation from Airbnb?

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• How do I comment on an invoice?
• When can I expect to be back on live, after settling debts?
• What is the procedure for late payment of invoices?
• What happens if I’m late?
• When I pay the annual plan, can I pay in installments?

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• I can’t charge the virtual card, what can I do?
• Guest has a non-refundable reservtion, but the card is not valid, what can I do?
• Can I cancel a reservation if my guests do not suit me?
• Who is responsible for the damage that guests do in the apartment?
• Can I offer guests additional services in addition to accommodation?

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