OTA Sync | HelpDesk

Knowledge Base

Most frequent questions answered right away.

  • System Questions 50 Articles

    • How is a room allocated to a reservation?
    • How can I change my reservation?
    • Why can’t I chaneg the reservation?
    • Where can I see changes made to the system?
    • How can I grant someone access to the system?
    • Can I have more apartments on one calendar?
    • How does room availability increase?
    • What reports can I extract from the system?
    • How is the minimum number of nights set?
    • Can I export statistics to Excel?
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  • Sales Channels Questions 35 Articles

    • When will Airbnb pay me the reservation money?
    • How do guests pay with Airbnb.com?
    • When do I get money from Airbnb?
    • How do guests pay with Booking.com?
    • How do I pay an Expedia invoice?
    • How do I set a minimum number of nights on Booking?
    • How do I cancel a reservation from Airbnb?
    • How do I set the minimum number of nights on Airbnb?
    • How do I cancel a reservation from Booking?
    • How do I take action on Expedia?
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  • Finance Questions 8 Articles

    • How do I comment on an invoice?
    • When can I expect to be back on live, after settling debts?
    • What is the procedure for late payment of invoices?
    • What happens if I’m late?
    • When I pay the annual plan, can I pay in installments?
    • How do I pay an invoice?
    • What is the minimum invoice amount?
    • To which e-mail can I send a confirmation of payment of the invoice?
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  • Guest Questions 15 Articles

    • Guest told us that they have paid, but we did not receive any money, advice?
    • I can’t charge the virtual card, what can I do?
    • Guest has a non-refundable reservtion, but the card is not valid, what can I do?
    • Can I cancel a reservation if my guests do not suit me?
    • Who is responsible for the damage that guests do in the apartment?
    • Can I offer guests additional services in addition to accommodation?
    • What happens if I overbook?
    • How do I automate communication with guests?
    • What can I do if the guest is late on check in?
    • Guest refuses to leave after check-out time, what can I do?
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