Name: Customer Success Stories: Channel Manager VS Overbookings - OTA Sync
Uploaded: 2025-05-22T09:18:40+00:00
Channel: Andjela Toncev
Description: Explore customer success stories! See how a channel manager helps hospitality businesses avoid overbookings and boost efficiency.

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At <a href="https://otasync.me/">OTA Sync</a>, we believe in more than just software—we believe in helping our clients grow. That’s why we regularly check in with our partners in the hospitality industry.



When we visited&nbsp;<a href="https://www.palomargroup.es/edificio-palomar/">Edificio Palomar Apartments</a> in Valencia, we found a team that was not only thriving but also using OTA Sync’s tools to&nbsp;streamline operations, automate tasks, and leave human errors behind. Here&#8217;s one of our latest success stories.















<figure class="wp-block-image aligncenter size-large is-resized has-custom-border is-style-default" style="margin-top:var(--wp--preset--spacing--20);margin-right:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--20);margin-left:var(--wp--preset--spacing--50)"><img loading="lazy" decoding="async" width="1024" height="746" src="https://api.otasync.me/wp-content/uploads/2025/05/blog-slicice-36-1-1024x746.png" alt="customer success story spain channel manager ota sync" class="wp-image-17315" style="border-radius:21px;width:714px;height:auto" srcset="https://api.otasync.me/wp-content/uploads/2025/05/blog-slicice-36-1-1024x746.png 1024w, https://api.otasync.me/wp-content/uploads/2025/05/blog-slicice-36-1-300x219.png 300w, https://api.otasync.me/wp-content/uploads/2025/05/blog-slicice-36-1-768x559.png 768w, https://api.otasync.me/wp-content/uploads/2025/05/blog-slicice-36-1-1536x1119.png 1536w, https://api.otasync.me/wp-content/uploads/2025/05/blog-slicice-36-1-2048x1492.png 2048w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></figure>



<h2 class="wp-block-heading" id="h-meet-edificio-palomar-nbsp">Meet Edificio Palomar&nbsp;</h2>



Edificio Palomar Apartments are located in the heart of Valencia&#8217;s old town. They’re close to Mercado Central and the famous Barrio del Carmen, making it a perfect spot for guests.







The area is packed with restaurants, cafes, and shops—all within walking distance of this cozy&nbsp;hospitality gem. The building’s inner courtyard gives it a unique charm, creating the feel of a Valencia village and improving the guest experience.



“My sincere opinion on OTA Sync software is that it has helped our daily work, speed, and efficiency. The system made the reservation process easier because it sends all the guest data directly to our PMS.” — Carmen Mira, Director of Palomar Group







<h2 class="wp-block-heading" id="h-3-main-goals-for-the-palomar-group">3 Main Goals for the Palomar Group</h2>



The team needs a cloud solution to automate tasks and prevent overbooking, streamlining their daily operations for optimal efficiency and accuracy.



<ol class="wp-block-list">
<li>1. Automated Operations: OTA Sync automates key tasks like rate updates, availability sync, and reservations &#8211; cutting manual work, reducing errors, and preventing overbookings. </li>
</ol>



2. Centralized Management: Manage all OTAs, bookings, and property info from one place. This makes daily tasks easier and gives a clear view of your property&#8217;s performance. 



3. Real-Time Synchronization: Two-way, real-time updates ensure availability, rates, and bookings stay accurate across all channels, avoiding double bookings and boosting revenue.



As these goals were set, OTA Sync stepped in and delivered on all of them—streamlining operations, centralizing management, and enabling real-time synchronization seamlessly.



<h2 class="wp-block-heading" id="h-how-channel-management-is-enhancing-their-guest-communication">How Channel Management is Enhancing Their Guest Communication</h2>











Target: Centralized Management and Real-Time Synchronization







While the location and look bring people in, it’s the tech behind the scenes that helps the team&nbsp;save time.







Director&nbsp;Carmen Mira says that keeping full control of room availability is key to their property management success. With OTA Sync’s <a href="https://otasync.me/channel-manager/">channel manager</a>, they avoid overbooking and always know what’s available across OTAs.











<figure class="wp-block-image aligncenter size-large is-resized has-custom-border" style="margin-right:var(--wp--preset--spacing--50);margin-left:var(--wp--preset--spacing--50)"><img loading="lazy" decoding="async" width="1024" height="682" src="https://api.otasync.me/wp-content/uploads/2025/05/edificio-1024x682.jpg" alt="" class="wp-image-17323" style="border-radius:21px;width:742px;height:auto" srcset="https://api.otasync.me/wp-content/uploads/2025/05/edificio-1024x682.jpg 1024w, https://api.otasync.me/wp-content/uploads/2025/05/edificio-300x200.jpg 300w, https://api.otasync.me/wp-content/uploads/2025/05/edificio-768x512.jpg 768w, https://api.otasync.me/wp-content/uploads/2025/05/edificio.jpg 1280w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></figure>



<h2 class="wp-block-heading" id="h-how-the-channel-manager-works-for-them">How The Channel Manager Works for Them</h2>



OTA Sync’s channel manager connects their property to top OTAs like <a href="https://www.booking.com/index.en-gb.html?label=gen173nr-1BCAEoggI46AdIM1gEaMEBiAEBmAEJuAEHyAEM2AEB6AEBiAIBqAIDuALGkZ3BBsACAdICJDZlNDdjZGU3LTk0YzQtNGQ1MS05NTI2LTY1YzE5NzcyZGEyNtgCBeACAQ&amp;sid=0058c2f874682f83960b28199db77cb0&amp;keep_landing=1&amp;sb_price_type=total&amp;">Booking.com</a>, <a href="https://www.airbnb.com/">Airbnb</a>, <a href="https://www.expedia.com/">Expedia</a>, and <a href="https://www.tripadvisor.com/">TripAdvisor</a>. The integration is a two-way sync—so any booking made on one site shows up instantly on all the others. This helps them automate updates and avoid double-bookings.







Results: After switching to OTA Sync’s channel manager, Edificio Palomar avoided overbooking issues and saw their daily tasks simplified.







<h2 class="wp-block-heading" id="h-how-the-property-management-system-pms-helped">How the Property Management System (PMS) Helped</h2>



Target:&nbsp;Automated Operations







OTA Sync’s&nbsp;PMS (<a href="https://otasync.me/hotel-management-solution/">Property Management System</a>) lets them manage prices, availability, and bookings all from one place. It also powers their direct booking engine, which helps attract more guests through their own site.







&#8220;The automation of tasks helped us to offer a personalized quality customer service.&#8221;



-Jorge, reception team







Results: This setup helps them&nbsp;streamline operations and cut down on mistakes. With real-time synchronization, any change made in the PMS is reflected instantly on every OTA they use.







<figure class="wp-block-image aligncenter size-large is-resized has-custom-border" style="margin-right:var(--wp--preset--spacing--50);margin-left:var(--wp--preset--spacing--50)"><img loading="lazy" decoding="async" width="1024" height="768" src="https://api.otasync.me/wp-content/uploads/2025/05/palomar-1-1024x768.jpg" alt="" class="wp-image-17327" style="border-radius:21px;width:816px;height:auto" srcset="https://api.otasync.me/wp-content/uploads/2025/05/palomar-1-1024x768.jpg 1024w, https://api.otasync.me/wp-content/uploads/2025/05/palomar-1-300x225.jpg 300w, https://api.otasync.me/wp-content/uploads/2025/05/palomar-1-768x576.jpg 768w, https://api.otasync.me/wp-content/uploads/2025/05/palomar-1.jpg 1200w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></figure>











<h2 class="wp-block-heading" id="h-from-the-director-on-operational-efficiency">From the Director on Operational Efficiency</h2>







&nbsp;“Choosing OTA Sync was an easy decision when we considered how much the software has to offer compared to how easy it is to use.”



 Their team says the system is easy to learn and has helped them&nbsp;save time right away. It also gave them more time to focus on the guest experience.



 “Another advantage is the <a href="https://otasync.me/booking-engine/">direct booking engine</a> on our site. What used to take a lot of time is now fast, and we also save on management costs.”







<h2 class="wp-block-heading" id="h-why-they-chose-ota-sync">Why They Chose OTA Sync</h2>



The selection process: While researching, the Edificio Palomar team sought management software to reduce manual tasks and boost guest satisfaction.&nbsp;While looking for a new property management tool, the team wanted something simple yet powerful.



They chose OTA Sync because it had all the solutions in one platform and was easy to use.







&#8220;The ease of management and agility, which previously consumed a lot of our resources, is fantastic because of the cost savings compared to other platforms, so this seems spectacular to us.&#8221;



<figure class="wp-block-image aligncenter size-large is-resized has-custom-border" style="margin-right:var(--wp--preset--spacing--50);margin-left:var(--wp--preset--spacing--50)"><img loading="lazy" decoding="async" width="1024" height="768" src="https://api.otasync.me/wp-content/uploads/2025/05/palomarr-1024x768.jpg" alt="" class="wp-image-17328" style="border-radius:21px;width:800px;height:auto" srcset="https://api.otasync.me/wp-content/uploads/2025/05/palomarr-1024x768.jpg 1024w, https://api.otasync.me/wp-content/uploads/2025/05/palomarr-300x225.jpg 300w, https://api.otasync.me/wp-content/uploads/2025/05/palomarr-768x576.jpg 768w, https://api.otasync.me/wp-content/uploads/2025/05/palomarr.jpg 1200w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></figure>



<h2 class="wp-block-heading" id="h-results-that-matter">Results That Matter</h2>



Since switching to OTA Sync, Edificio Palomar has:







✅ Automated more of their daily operations



✅ Reduced human errors



✅ Used smart pricing to increase occupancy



✅ Managed bookings across OTAs with ease



<ul class="wp-block-list">
<li>Improved guest satisfaction</li>



<li>Got clearer insights through built-in analytics</li>
</ul>



With OTA Sync’s channel manager and PMS, they now handle everything from one platform. They get real-time updates, offer a better guest experience, and spend more time on what matters most—hospitality.











But don’t just take our word for it—watch the video on Edificio Palomar’s success story and see the results for yourself!



 



<figure class="wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper">
<iframe loading="lazy" title="How Edificio Palomar in Valencia Streamlined Operations with OTA Sync" width="640" height="360" src="https://www.youtube.com/embed/m8E0gESOKOo?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>
</div></figure>







Want to simplify your operations and boost your results? OTA Sync helps you streamline, automate, and grow your hospitality business—with ease.



Try <a href="https://otasync.me/">OTA Sync</a> for free!

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https://www.youtube.com/watch?v=m8E0gESOKOo

Explore customer success stories! See how a channel manager helps hospitality businesses avoid overbookings and boost efficiency.

Customer Success Stories: Channel Manager VS Overbookings - OTA Sync

At OTA Sync, we believe in more than just software—we believe in helping our clients grow. That’s why we regularly check in with our partners in the hospitality industry.    When we visited&nbsp;Edificio Palomar Apartments in Valencia, we found a team that was not only thriving but also using OTA Sync’s tools to&nbsp;streamline operations, automate tasks, and leave human errors behind. Here's one of our latest success stories.                    Meet Edificio Palomar&nbsp;    Edificio Palomar Apartments are located in the heart of Valencia's old town. They’re close to Mercado Central and the famous Barrio del Carmen, making it a perfect spot for guests.        The area is packed with restaurants, cafes, and shops—all within walking distance of this cozy&nbsp;hospitality gem. The building’s inner courtyard gives it a unique charm, creating the feel of a Valencia village and improving the guest experience.    “My sincere opinion on OTA Sync software is that it has helped our daily work, speed, and efficiency. The system made the reservation process easier because it sends all the guest data directly to our PMS.”— Carmen Mira, Director of Palomar Group        3 Main Goals for the Palomar Group    The team needs a cloud solution to automate tasks and prevent overbooking, streamlining their daily operations for optimal efficiency and accuracy.     1. Automated Operations: OTA Sync automates key tasks like rate updates, availability sync, and reservations - cutting manual work, reducing errors, and preventing overbookings.     2. Centralized Management: Manage all OTAs, bookings, and property info from one place. This makes daily tasks easier and gives a clear view of your property's performance.    3. Real-Time Synchronization: Two-way, real-time updates ensure availability, rates, and bookings stay accurate across all channels, avoiding double bookings and boosting revenue.    As these goals were set, OTA Sync stepped in and delivered on all of them—streamlining operations, centralizing management, and enabling real-time synchronization seamlessly.    How Channel Management is Enhancing Their Guest Communication            Target: Centralized Management and Real-Time Synchronization        While the location and look bring people in, it’s the tech behind the scenes that helps the team&nbsp;save time.        Director&nbsp;Carmen Mira says that keeping full control of room availability is key to their property management success. With OTA Sync’s channel manager, they avoid overbooking and always know what’s available across OTAs.                How The Channel Manager Works for Them    OTA Sync’s channel manager connects their property to top OTAs like Booking.com, Airbnb, Expedia, and TripAdvisor. The integration is a two-way sync—so any booking made on one site shows up instantly on all the others. This helps them automate updates and avoid double-bookings.        Results: After switching to OTA Sync’s channel manager, Edificio Palomar avoided overbooking issues and saw their daily tasks simplified.        How the Property Management System (PMS) Helped    Target:&nbsp;Automated Operations        OTA Sync’s&nbsp;PMS (Property Management System) lets them manage prices, availability, and bookings all from one place. It also powers their direct booking engine, which helps attract more guests through their own site.        "The automation of tasks helped us to offer a personalized quality customer service."    -Jorge, reception team        Results: This setup helps them&nbsp;streamline operations and cut down on mistakes. With real-time synchronization, any change made in the PMS is reflected instantly on every OTA they use.                    From the Director on Operational Efficiency        &nbsp;“Choosing OTA Sync was an easy decision when we considered how much the software has to offer compared to how easy it is to use.”    Their team says the system is easy to learn and has helped them&nbsp;save time right away. It also gave them more time to focus on the guest experience.    “Another advantage is the direct booking engine on our site. What used to take a lot of time is now fast, and we also save on management costs.”        Why They Chose OTA Sync    The selection process: While researching, the Edificio Palomar team sought management software to reduce manual tasks and boost guest satisfaction.&nbsp;While looking for a new property management tool, the team wanted something simple yet powerful.    They chose OTA Sync because it had all the solutions in one platform and was easy to use.        "The ease of management and agility, which previously consumed a lot of our resources, is fantastic because of the cost savings compared to other platforms, so this seems spectacular to us."        Results That Matter    Since switching to OTA Sync, Edificio Palomar has:        ✅ Automated more of their daily operations    ✅ Reduced human errors    ✅ Used smart pricing to increase occupancy    ✅ Managed bookings across OTAs with ease     Improved guest satisfaction    Got clearer insights through built-in analytics     With OTA Sync’s channel manager and PMS, they now handle everything from one platform. They get real-time updates, offer a better guest experience, and spend more time on what matters most—hospitality.            But don’t just take our word for it—watch the video on Edificio Palomar’s success story and see the results for yourself!         https://www.youtube.com/watch?vm8E0gESOKOo         Want to simplify your operations and boost your results? OTA Sync helps you streamline, automate, and grow your hospitality business—with ease.    Try OTA Sync for free!

How Edificio Palomar Prevents Overbooking and Streamlines Operations with OTA Sync

OTA Sync

How Edificio Palomar Prevents Overbooking and Streamlines Operations with OTA Sync

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