Name: Property Management Customer Success Story & Case Study- OTA Sync
Uploaded: 2025-05-24T11:31:27+00:00
Channel: Andjela Toncev
Description: Property management customer success stories & case studies. Read how property managers streamline hotel operations.

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At OTA Sync, we do more than deliver software—we deliver customer success. We love checking in with our clients to hear how they’re using our property management platform to streamline daily operations, improve guest satisfaction, and scale their businesses efficiently.











One of the case studies we like to highlight is the <a href="https://portopalace.me/">Porto Palace</a> hotel. Not only is this property stunning and thriving, but we also truly value the success we’ve achieved together.&nbsp;



Let&#8217;s dive into their success story!



<h2 class="wp-block-heading" id="h-meet-the-property-porto-palace-hotel">Meet the Property: Porto Palace Hotel</h2>



 One of our favorite customer stories comes from Porto Palace Hotel, a premium property along Tivat Bay, near Montenegro’s luxury hub—Porto Montenegro.



 With a location that attracts travelers year-round, Porto Palace needed more than charm—they needed a robust&nbsp;property management system that could reduce friction in their daily workflows and help them deliver exceptional guest service.



 “This system is easy to implement. A lot of our team used Opera before, but OTA Sync is way more user-friendly and gives us more features. The booking engine is even connected with Google, which is super useful.” — Gordana Sundic, Front Desk Manager



<figure class="wp-block-image size-large has-custom-border"><img loading="lazy" decoding="async" width="1024" height="682" src="https://api.otasync.me/wp-content/uploads/2025/05/549393716-1024x682.jpg" alt="case study porto palace Montenegro pms hospitality" class="wp-image-17366" style="border-radius:21px" srcset="https://api.otasync.me/wp-content/uploads/2025/05/549393716-1024x682.jpg 1024w, https://api.otasync.me/wp-content/uploads/2025/05/549393716-300x200.jpg 300w, https://api.otasync.me/wp-content/uploads/2025/05/549393716-768x512.jpg 768w, https://api.otasync.me/wp-content/uploads/2025/05/549393716.jpg 1280w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></figure>



<h2 class="wp-block-heading" id="h-core-goals-and-how-we-helped-streamline-their-workflow">Core Goals and How We Helped Streamline Their Workflow</h2>



Here’s what the Porto Palace team set out to achieve—and how OTA Sync helped them hit every target:







1.&nbsp; Automate Key Tasks



They needed to eliminate manual work and reduce the risk of human error. With OTA Sync’s property management software, tasks like<a href="https://otasync.me/ota-payments/"> payment processing</a>, and calendar syncs now run automatically. 







2. Centralize and Standardize Operations



Porto Palace wanted to avoid the inefficiency of switching between tools. Now they can manage their properties, OTA listings, accounting, and communications in one place.







3. Ensure Seamless Integration



The hotel needed an all-in-one property management software that syncs with <a href="https://www.booking.com/index.sr.html?label=gen173nr-1BCAEoggI46AdIM1gEaMEBiAEBmAEkuAEHyAEM2AEB6AEBiAIBqAIDuAK9-bvBBsACAdICJGEzMDI1MWViLTkyNWMtNGExYS05MzkxLTgwYzQ1OGRlNmZjYtgCBeACAQ&amp;sid=0058c2f874682f83960b28199db77cb0&amp;keep_landing=1&amp;sb_price_type=total&amp;">Booking.com</a>, <a href="https://www.expedia.com/">Expedia</a>, <a href="https://www.airbnb.com/">Airbnb</a>, and <a href="https://www.google.com/webhp?hl=en&amp;sa=X&amp;sqi=2&amp;ved=0ahUKEwjC59aUlrKNAxW7LRAIHUajIUQQPAgI">Google</a>.







This is possible thanks to the built-in <a href="https://otasync.me/channel-manager/">Channel Manager</a>, which takes care of managing the property across all booking platforms. OTA Sync’s two-way integration ensures real-time accuracy and boosts revenue potential.



&#8220;The software has helped us a lot by making creating reservations much easier and faster&#8221;



— Teodora Drobnjak, Receptionist







<h2 class="wp-block-heading" id="h-hospitality-meets-smart-technology">Hospitality Meets Smart Technology</h2>



As a high-demand accommodation&nbsp;in a fast-paced tourist area, Porto Palace needed to automate as much as possible. From front desk check-ins to billing, guest data, and availability updates, everything now runs smoothly on one integrated platform.







Their team reported:



<ul class="wp-block-list">
<li>A full onboarding and training process in under 3 days</li>



<li>Year-round free support that is available 24/7</li>



<li>An intuitive software layout created to help staff focus on customer&nbsp;service</li>



<li>All data is available in a few clicks, so new employees can be trained very quickly </li>
</ul>



“Implementation and training lasted only a few days since the software is so intuitive. Of course, we had in-person training so our colleagues could ask questions and raise concerns in real time. ” — Gordana Sundic, Front Desk Manager



<figure class="wp-block-image size-large has-custom-border"><img loading="lazy" decoding="async" width="1024" height="682" src="https://api.otasync.me/wp-content/uploads/2025/05/549853566-1024x682.jpg" alt="Customer success story Porto palace property management system
" class="wp-image-17367" style="border-radius:21px" srcset="https://api.otasync.me/wp-content/uploads/2025/05/549853566-1024x682.jpg 1024w, https://api.otasync.me/wp-content/uploads/2025/05/549853566-300x200.jpg 300w, https://api.otasync.me/wp-content/uploads/2025/05/549853566-768x512.jpg 768w, https://api.otasync.me/wp-content/uploads/2025/05/549853566.jpg 1280w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></figure>



<h2 class="wp-block-heading" id="h-how-the-property-management-system-pms-helped-streamline-their-day-to-day">How the Property Management System (PMS) Helped Streamline Their Day-to-Day</h2>







Target: Automate Key Tasks and&nbsp;Centralize and Standardize Operations







Porto Palace needed a way to speed up front desk processes, reduce manual work, and eliminate booking errors—especially during the busy tourist season. The goal was to create a smoother, more efficient workflow across departments while improving the guest journey.



<h2 class="wp-block-heading" id="h-how-the-pms-works-for-them">How the PMS Works for Them</h2>



Results: With OTA Sync’s&nbsp;<a href="https://otasync.me/hotel-management-solution/">Property Management System</a>, Porto Palace now manages reservations, pricing, availability, and even accounting—all from one place. The system automatically syncs with OTAs and their website, ensuring accurate data and fewer mistakes.







The PMS also supports the hotel’s <a href="https://otasync.me/booking-engine/">direct booking engine</a>, which is integrated with Google. This helps them increase visibility and get more bookings directly—without paying OTA commissions.







&#8220;The automation of tasks has allowed us to dedicate more time to guests and to create a personalized experience for them. The effectiveness of software is what allowed us to do this.&#8221;



&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; — Gordana Sundic, Front Desk Manager 



<figure class="wp-block-image size-large has-custom-border"><img loading="lazy" decoding="async" width="1024" height="712" src="https://api.otasync.me/wp-content/uploads/2025/05/553111377-1024x712.jpg" alt="Porto Palace hotel case study for property management system" class="wp-image-17368" style="border-radius:21px" srcset="https://api.otasync.me/wp-content/uploads/2025/05/553111377-1024x712.jpg 1024w, https://api.otasync.me/wp-content/uploads/2025/05/553111377-300x209.jpg 300w, https://api.otasync.me/wp-content/uploads/2025/05/553111377-768x534.jpg 768w, https://api.otasync.me/wp-content/uploads/2025/05/553111377.jpg 1280w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></figure>



<h2 class="wp-block-heading" id="h-real-results-that-matter">Real Results That Matter</h2>



Since implementing OTA Sync, Porto Palace has seen measurable gains across the board:



✅ 1-minute check-ins



✅ Centralized guest and booking data



✅ Faster team training and reduced turnover



✅ 24/7 access via mobile devices



✅ Automated reporting and insights&nbsp; 



<h2 class="wp-block-heading" id="h-why-they-chose-ota-sync-over-other-property-management-services">Why They Chose OTA Sync Over Other Property Management Services</h2>



Porto Palace evaluated multiple property management systems and ultimately chose OTA Sync for its balance of high-quality features and ease of use.



The&nbsp;management&nbsp;behind the property needed something flexible enough for daily use, yet powerful enough to grow with them.



<h2 class="wp-block-heading">A Premier Solution for Forward-Thinking Hospitality Teams</h2>



OTA Sync’s flexible, scalable system is built to empower property managers—whether you&#8217;re managing a rental unit, hotel chain, or a single boutique hotel. The platform offers:



<ul class="wp-block-list">
<li>Transparent dashboards</li>



<li>Automated workflows</li>



<li>Seamless OTA integration</li>



<li>Smart listing management</li>



<li>Centralized vendor and maintenance tracking</li>



<li>Reliable customer support when you need it most</li>
</ul>



<h2 class="wp-block-heading">Watch the Full Customer Success Story</h2>



Watch the video to hear directly from the team at Porto Palace and see how OTA Sync helped them deliver superior service, reduce costs, and scale without compromise.



<figure class="wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper">
<iframe loading="lazy" title="How Porto Palace Simplified Hotel Operations with OTA Sync" width="640" height="360" src="https://www.youtube.com/embed/sfvMCxaQb2U?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>
</div></figure>



<h2 class="wp-block-heading">Simplify, Streamline, and Succeed</h2>



Ready to unify your tools and take your hospitality operations to the next level?



Join hundreds of managers, owners, and property professionals using OTA Sync to drive efficiency, automate tasks, and offer exceptional guest service—all from one central hub.



👉 Try <a href="https://otasync.me/">OTA Sync</a> for free today.

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https://www.youtube.com/watch?v=sfvMCxaQb2U

Property management customer success stories & case studies. Read how property managers streamline hotel operations.

Property Management Customer Success Story & Case Study- OTA Sync

At OTA Sync, we do more than deliver software—we deliver customer success. We love checking in with our clients to hear how they’re using our property management platform to streamline daily operations, improve guest satisfaction, and scale their businesses efficiently.            One of the case studies we like to highlight is the Porto Palace hotel. Not only is this property stunning and thriving, but we also truly value the success we’ve achieved together.&nbsp;    Let's dive into their success story!    Meet the Property: Porto Palace Hotel    One of our favorite customer stories comes from Porto Palace Hotel, a premium property along Tivat Bay, near Montenegro’s luxury hub—Porto Montenegro.    With a location that attracts travelers year-round, Porto Palace needed more than charm—they needed a robust&nbsp;property management system that could reduce friction in their daily workflows and help them deliver exceptional guest service.    “This system is easy to implement. A lot of our team used Opera before, but OTA Sync is way more user-friendly and gives us more features. The booking engine is even connected with Google, which is super useful.”— Gordana Sundic, Front Desk Manager        Core Goals and How We Helped Streamline Their Workflow    Here’s what the Porto Palace team set out to achieve—and how OTA Sync helped them hit every target:        1.&nbsp; Automate Key Tasks    They needed to eliminate manual work and reduce the risk of human error. With OTA Sync’s property management software, tasks like payment processing, and calendar syncs now run automatically.         2. Centralize and Standardize Operations    Porto Palace wanted to avoid the inefficiency of switching between tools. Now they can manage their properties, OTA listings, accounting, and communications in one place.        3. Ensure Seamless Integration    The hotel needed an all-in-one property management software that syncs with Booking.com, Expedia, Airbnb, and Google.        This is possible thanks to the built-in Channel Manager, which takes care of managing the property across all booking platforms. OTA Sync’s two-way integration ensures real-time accuracy and boosts revenue potential.    "The software has helped us a lot by making creating reservations much easier and faster"    — Teodora Drobnjak, Receptionist        Hospitality Meets Smart Technology    As a high-demand accommodation&nbsp;in a fast-paced tourist area, Porto Palace needed to automate as much as possible. From front desk check-ins to billing, guest data, and availability updates, everything now runs smoothly on one integrated platform.        Their team reported:     A full onboarding and training process in under 3 days    Year-round free support that is available 24/7    An intuitive software layout created to help staff focus on customer&nbsp;service    All data is available in a few clicks, so new employees can be trained very quickly     “Implementation and training lasted only a few days since the software is so intuitive. Of course, we had in-person training so our colleagues could ask questions and raise concerns in real time. ”— Gordana Sundic, Front Desk Manager        How the Property Management System (PMS) Helped Streamline Their Day-to-Day        Target: Automate Key Tasks and&nbsp;Centralize and Standardize Operations        Porto Palace needed a way to speed up front desk processes, reduce manual work, and eliminate booking errors—especially during the busy tourist season. The goal was to create a smoother, more efficient workflow across departments while improving the guest journey.    How the PMS Works for Them    Results: With OTA Sync’s&nbsp;Property Management System, Porto Palace now manages reservations, pricing, availability, and even accounting—all from one place. The system automatically syncs with OTAs and their website, ensuring accurate data and fewer mistakes.        The PMS also supports the hotel’s direct booking engine, which is integrated with Google. This helps them increase visibility and get more bookings directly—without paying OTA commissions.        "The automation of tasks has allowed us to dedicate more time to guests and to create a personalized experience for them. The effectiveness of software is what allowed us to do this."    &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; — Gordana Sundic, Front Desk Manager        Real Results That Matter    Since implementing OTA Sync, Porto Palace has seen measurable gains across the board:    ✅ 1-minute check-ins    ✅ Centralized guest and booking data    ✅ Faster team training and reduced turnover    ✅ 24/7 access via mobile devices    ✅ Automated reporting and insights&nbsp;    Why They Chose OTA Sync Over Other Property Management Services    Porto Palace evaluated multiple property management systems and ultimately chose OTA Sync for its balance of high-quality features and ease of use.    The&nbsp;management&nbsp;behind the property needed something flexible enough for daily use, yet powerful enough to grow with them.    A Premier Solution for Forward-Thinking Hospitality Teams    OTA Sync’s flexible, scalable system is built to empower property managers—whether you're managing a rental unit, hotel chain, or a single boutique hotel. The platform offers:     Transparent dashboards    Automated workflows    Seamless OTA integration    Smart listing management    Centralized vendor and maintenance tracking    Reliable customer support when you need it most     Watch the Full Customer Success Story    Watch the video to hear directly from the team at Porto Palace and see how OTA Sync helped them deliver superior service, reduce costs, and scale without compromise.     https://www.youtube.com/watch?vsfvMCxaQb2U     Simplify, Streamline, and Succeed    Ready to unify your tools and take your hospitality operations to the next level?    Join hundreds of managers, owners, and property professionals using OTA Sync to drive efficiency, automate tasks, and offer exceptional guest service—all from one central hub.    👉 Try OTA Sync for free today.

How Porto Palace Hotel Streamlined Operations and Improved Guest Experience with OTA Sync

OTA Sync

How Porto Palace Hotel Streamlined Operations and Improved Guest Experience with OTA Sync

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