Name: Housekeeping & SPA PMS: Property Management System - OTA Sync
Uploaded: 2025-05-28T12:00:37+00:00
Channel: Andjela Toncev
Description: Streamline hospitality operations with our PMS! Optimize housekeeping, SPA, and property management. Customer success story.

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At OTA Sync, we do more than deliver software—we deliver customer success.



We love checking in with our clients to see how they’re using our property management system to boost efficiency, automate hotel operations, and elevate the overall guest experience—from any location.



One success story we’re excited to share comes from <a href="https://rajskajahorina.com/">Rajska Aparthotel,</a> a beautiful resort located on Jahorina Mountain, offering premium hospitality in both summer and winter.



Let’s dive into their success story!



<h2 class="wp-block-heading" id="h-meet-the-property-rajska-aparthotel">Meet the Property: Rajska Aparthotel</h2>



Nestled in the Rajska Valley on Jahorina, this hotel and resort sits at 1,640 meters and directly on the Prača ski slope. Whether it’s a family ski vacation or a corporate team-building getaway, the Rajska Aparthotel is designed for year-round enjoyment.



But the nature of resort management requires the ability to oversee numerous hotel departments, from housekeeping and maintenance management to revenue management and guest communications.



Owner Nikola Samardžija needed an all-in-one hotel operations solution—and found it with OTA Sync.



<h2 class="wp-block-heading" id="h-why-it-matters-simplified-oversight-with-a-powerful-mobile-app">Why It Matters: Simplified Oversight with a Powerful Mobile App</h2>



Managing various housekeeping and maintenance tasks, reservations, and team workflows across a bustling hospitality property can be overwhelming without the right tools. Nikola needed a property management solution that allowed him to monitor everything—no matter where he was.



With OTA Sync’s mobile app, Nikola and his hotel staff now have full visibility into operations. The app integrates with the PMS dashboard, giving managers real-time data on guest reservations, housekeeping operations, and daily performance.



<figure class="wp-block-image size-full has-custom-border"><img loading="lazy" decoding="async" width="1024" height="683" src="https://api.otasync.me/wp-content/uploads/2025/05/rajska-restorand.jpg" alt="Customer Success story property management system " class="wp-image-17382" style="border-radius:21px" srcset="https://api.otasync.me/wp-content/uploads/2025/05/rajska-restorand.jpg 1024w, https://api.otasync.me/wp-content/uploads/2025/05/rajska-restorand-300x200.jpg 300w, https://api.otasync.me/wp-content/uploads/2025/05/rajska-restorand-768x512.jpg 768w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></figure>



<h2 class="wp-block-heading" id="h-core-goals-and-how-ota-sync-helped-achieve-them">Core Goals and How OTA Sync Helped Achieve Them</h2>



Here’s what the Rajska team needed—and how OTA Sync’s hospitality management software helped them succeed:



<h3 class="wp-block-heading" id="h-1-complete-control-in-a-mobile-environment">1. Complete Control in a Mobile Environment</h3>



From the PMS dashboard, the owner and team can access real-time data on room status, reservations, guest activity, and housekeeping modules—all from their phones.



&#8220;I believe that anyone who has access to a smartphone could easily handle this app.&#8221;



<h3 class="wp-block-heading" id="h-2-save-time-and-streamline-hotel-operations">2. Save Time and Streamline Hotel Operations</h3>



With OTA Sync’s hotel PMS, the team eliminated time-consuming manual updates and paperwork. Task management and staff coordination are now automated, saving valuable time across departments.



<h3 class="wp-block-heading" id="h-3-increase-direct-bookings-and-visibility">3. Increase Direct Bookings and Visibility</h3>



By integrating OTA Sync’s<a href="https://otasync.me/booking-engine/"> booking engine</a> and Google connection, the&nbsp;PMS helped the hotel reduce third-party commissions and strengthen brand visibility. Increasing direct reservations has helped Rajska Aparthotel save on booking platform fees like <a href="https://www.booking.com/index.sr.html?label=gen173nr-1BCAEoggI46AdIM1gEaMEBiAEBmAEkuAEHyAEM2AEB6AEBiAIBqAIDuAL5sdvBBsACAdICJGFmNjAwNTY4LTkxMWMtNGY5NC05OWEzLTc5NDYyNmI0MDMxY9gCBeACAQ&amp;sid=0058c2f874682f83960b28199db77cb0&amp;keep_landing=1&amp;sb_price_type=total&amp;">Booking.com</a>, <a href="https://www.airbnb.com/">Airbnb.com</a>, or <a href="https://www.expedia.com/">Expedia.com</a>.&nbsp;



This has been key in building a loyal guest base and supporting&nbsp;customer relationship management.



<h2 class="wp-block-heading" id="h-smart-technology-for-forward-thinking-hotels">Smart Technology for Forward-Thinking Hotels</h2>



The transition to OTA Sync’s <a href="https://otasync.me/hotel-management-solution/">hotel management system</a> has transformed daily operations. From work order tracking in housekeeping to simplified hotel maintenance software, everything is synced across the PMS software platform.



Results reported by the Rajska team:



✅ 63% increase in overall productivity ✅ Faster training for new housekeeping staff ✅ Fully integrated spa &amp; wellness module ✅ Real-time room and operations tracking ✅ Enhanced employee engagement software tools



The housekeeping department especially benefited from having clearly assigned tasks and status of rooms updates visible on the PMS dashboard, ensuring smoother shifts and fewer delays.



<h2 class="wp-block-heading" id="h-housekeeping-and-spa-module-wins">Housekeeping and Spa Module Wins</h2>



At Rajska Aparthotel, implementing OTA Sync’s Housekeeping and Spa modules has streamlined internal coordination and significantly improved the guest experience.



The Housekeeping module ensures daily tasks are efficiently managed and updated in real time, reducing communication gaps between departments.



With the Spa Feature, both staff and guests benefit—“Regarding the Spa Feature, our guests&#8217; experience has been elevated. The Feature makes our jobs easier,” the team notes.



Together, these tools contribute to smoother operations and higher guest satisfaction.



<figure class="wp-block-image size-full has-custom-border"><img loading="lazy" decoding="async" width="1024" height="683" src="https://api.otasync.me/wp-content/uploads/2025/05/rajska-sauna.jpg" alt="Customer success story ota sync spa module
" class="wp-image-17381" style="border-radius:21px" srcset="https://api.otasync.me/wp-content/uploads/2025/05/rajska-sauna.jpg 1024w, https://api.otasync.me/wp-content/uploads/2025/05/rajska-sauna-300x200.jpg 300w, https://api.otasync.me/wp-content/uploads/2025/05/rajska-sauna-768x512.jpg 768w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /></figure>



<h2 class="wp-block-heading" id="h-a-strategic-partner-with-ongoing-improvements">A Strategic Partner with Ongoing Improvements</h2>



Nikola was also impressed by OTA Sync’s commitment to innovation:



With new tools and seamless module integration, OTA Sync is more than a vendor—it’s a long-term partner in hospitality excellence.



<h2 class="wp-block-heading" id="h-why-they-chose-ota-sync-over-other-hotel-management-systems">Why They Chose OTA Sync Over Other Hotel Management Systems</h2>



When evaluating providers, the Rajska team looked at:



<ul class="wp-block-list">
<li>Simplicity and ease of use</li>



<li>Strong customer support</li>



<li>Full integration of housekeeping software</li>



<li>Mobile functionality for remote control</li>



<li>All-in-one system tailored for the hospitality industry</li>
</ul>



OTA Sync stood out as a leading choice in the hotel tech ecosystem, offering a software solution that rivals competition&nbsp;in flexibility and guest experience delivery.





<h2 class="wp-block-heading" id="h-real-results-that-matter">Real Results That Matter</h2>



Since switching to OTA Sync, Rajska Aparthotel has seen tangible benefits:



✅ 30% increase in revenue ✅ Optimized team interactions ✅ Reduced training time and staff management friction ✅ Streamlined housekeeping functionality ✅ Expanded guest satisfaction and brand loyalty



&#8220;With OTA Sync, the communication between teams has gotten a lot better.&#8221;



<h2 class="wp-block-heading" id="h-a-solution-that-grows-with-you">A Solution That Grows With You</h2>



Whether you&#8217;re running a small boutique hotel or managing a full-service resort, OTA Sync is the all-in-one hotel management system designed to support modern hoteliers. With tools that go beyond basic operations—like housekeeping management, guest messaging, and real-time reporting—OTA Sync is a standout in today’s hotel software in the world rankings.



OTA Sync is an all-in-one cloud-based software solution for managing hotels and apartments. Because of cloud-based technology, costs are drastically reduced, daily tasks are automated, and the overall efficiency and revenues of the property are increased.



OTA Sync software is suitable for medium and small hotels, boutique hotels, hostels, guesthouses, and apartments. The company has over 2.000 satisfied users in 17 countries around the world.



There are four complete solutions for managing hotels and apartments:



<ul class="wp-block-list">
<li><a href="https://otasync.me/hotel-management-solution/">Property Management System</a> &amp; Mobile App</li>



<li><a href="https://otasync.me/booking-engine/">Booking Engine</a></li>



<li><a href="https://otasync.me/chanel-manager/">Channel Manager</a></li>



<li><a href="https://otasync.me/guestapp/">Guest experience app</a></li>
</ul>



<h2 class="wp-block-heading" id="h-watch-the-full-customer-success-story">Watch the Full Customer Success Story</h2>



Hear directly from the Rajska team and discover why OTA Sync is considered a trending product in the housekeeping software category, helping hoteliers deliver excellent service from anywhere.



<figure class="wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper">
<iframe loading="lazy" title="How Aparthotel Rajska Optimized Operations and Boosted Bookings with OTA Sync" width="640" height="360" src="https://www.youtube.com/embed/_Rrql4FimU8?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>
</div></figure>

customer success story ota sync aparthotel rajska bosnia

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https://www.youtube.com/watch?v=_Rrql4FimU8

Streamline hospitality operations with our PMS! Optimize housekeeping, SPA, and property management. Customer success story.

Housekeeping & SPA PMS: Property Management System - OTA Sync

At OTA Sync, we do more than deliver software—we deliver customer success.    We love checking in with our clients to see how they’re using our property management system to boost efficiency, automate hotel operations, and elevate the overall guest experience—from any location.    One success story we’re excited to share comes from Rajska Aparthotel, a beautiful resort located on Jahorina Mountain, offering premium hospitality in both summer and winter.    Let’s dive into their success story!    Meet the Property: Rajska Aparthotel    Nestled in the Rajska Valley on Jahorina, this hotel and resort sits at 1,640 meters and directly on the Prača ski slope. Whether it’s a family ski vacation or a corporate team-building getaway, the Rajska Aparthotel is designed for year-round enjoyment.    But the nature of resort management requires the ability to oversee numerous hotel departments, from housekeeping and maintenance management to revenue management and guest communications.    Owner Nikola Samardžija needed an all-in-one hotel operations solution—and found it with OTA Sync.    Why It Matters: Simplified Oversight with a Powerful Mobile App    Managing various housekeeping and maintenance tasks, reservations, and team workflows across a bustling hospitality property can be overwhelming without the right tools. Nikola needed a property management solution that allowed him to monitor everything—no matter where he was.    With OTA Sync’s mobile app, Nikola and his hotel staff now have full visibility into operations. The app integrates with the PMS dashboard, giving managers real-time data on guest reservations, housekeeping operations, and daily performance.        Core Goals and How OTA Sync Helped Achieve Them    Here’s what the Rajska team needed—and how OTA Sync’s hospitality management software helped them succeed:    1. Complete Control in a Mobile Environment    From the PMS dashboard, the owner and team can access real-time data on room status, reservations, guest activity, and housekeeping modules—all from their phones.    "I believe that anyone who has access to a smartphone could easily handle this app."    2. Save Time and Streamline Hotel Operations    With OTA Sync’s hotel PMS, the team eliminated time-consuming manual updates and paperwork. Task management and staff coordination are now automated, saving valuable time across departments.    3. Increase Direct Bookings and Visibility    By integrating OTA Sync’s booking engine and Google connection, the&nbsp;PMS helped the hotel reduce third-party commissions and strengthen brand visibility. Increasing direct reservations has helped Rajska Aparthotel save on booking platform fees like Booking.com, Airbnb.com, or Expedia.com.&nbsp;    This has been key in building a loyal guest base and supporting&nbsp;customer relationship management.    Smart Technology for Forward-Thinking Hotels    The transition to OTA Sync’s hotel management system has transformed daily operations. From work order tracking in housekeeping to simplified hotel maintenance software, everything is synced across the PMS software platform.    Results reported by the Rajska team:    ✅ 63% increase in overall productivity✅ Faster training for new housekeeping staff✅ Fully integrated spa &amp; wellness module✅ Real-time room and operations tracking✅ Enhanced employee engagement software tools    The housekeeping department especially benefited from having clearly assigned tasks and status of rooms updates visible on the PMS dashboard, ensuring smoother shifts and fewer delays.    Housekeeping and Spa Module Wins    At Rajska Aparthotel, implementing OTA Sync’s Housekeeping and Spa modules has streamlined internal coordination and significantly improved the guest experience.    The Housekeeping module ensures daily tasks are efficiently managed and updated in real time, reducing communication gaps between departments.    With the Spa Feature, both staff and guests benefit—“Regarding the Spa Feature, our guests' experience has been elevated. The Feature makes our jobs easier,” the team notes.    Together, these tools contribute to smoother operations and higher guest satisfaction.        A Strategic Partner with Ongoing Improvements    Nikola was also impressed by OTA Sync’s commitment to innovation:    With new tools and seamless module integration, OTA Sync is more than a vendor—it’s a long-term partner in hospitality excellence.    Why They Chose OTA Sync Over Other Hotel Management Systems    When evaluating providers, the Rajska team looked at:     Simplicity and ease of use    Strong customer support    Full integration of housekeeping software    Mobile functionality for remote control    All-in-one system tailored for the hospitality industry     OTA Sync stood out as a leading choice in the hotel tech ecosystem, offering a software solution that rivals competition&nbsp;in flexibility and guest experience delivery.        Real Results That Matter    Since switching to OTA Sync, Rajska Aparthotel has seen tangible benefits:    ✅ 30% increase in revenue✅ Optimized team interactions✅ Reduced training time and staff management friction✅ Streamlined housekeeping functionality✅ Expanded guest satisfaction and brand loyalty    "With OTA Sync, the communication between teams has gotten a lot better."    A Solution That Grows With You    Whether you're running a small boutique hotel or managing a full-service resort, OTA Sync is the all-in-one hotel management system designed to support modern hoteliers. With tools that go beyond basic operations—like housekeeping management, guest messaging, and real-time reporting—OTA Sync is a standout in today’s hotel software in the world rankings.    OTA Sync is an all-in-one cloud-based software solution for managing hotels and apartments. Because of cloud-based technology, costs are drastically reduced, daily tasks are automated, and the overall efficiency and revenues of the property are increased.    OTA Sync software is suitable for medium and small hotels, boutique hotels, hostels, guesthouses, and apartments. The company has over 2.000 satisfied users in 17 countries around the world.    There are four complete solutions for managing hotels and apartments:     Property Management System &amp; Mobile App    Booking Engine    Channel Manager    Guest experience app     Watch the Full Customer Success Story    Hear directly from the Rajska team and discover why OTA Sync is considered a trending product in the housekeeping software category, helping hoteliers deliver excellent service from anywhere.     https://www.youtube.com/watch?v_Rrql4FimU8

How Rajska Aparthotel Simplified Hotel Operations and Elevated Guest Experience with OTA Sync

OTA Sync

How Rajska Aparthotel Simplified Hotel Operations and Elevated Guest Experience with OTA Sync

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