How to embeed OtaSync iframe into your website? Go to Settings > Booking Engine > Right click on “Engine Preview” and click on Copy Link Address In the bellow code in src=”” area copy URL you copied 3. Copy the whole iframe code and paste it into your website in […]
After adding Room Types most important thing is to add Rate Plan(s) and fill it with prices. It is usual that properties do have different prices during the year. Example: High and Low season, New Year, Weekends etc.. So your prices can vary from 50 to 150 for same property […]
Things such as Property Name, Property Descriptions, Room Names, Room Descriptions, Pricing Plan Names & Descriptions, Cancellation Policy Names & Descriptions, and custom messages are always custom text therefore we can not auto-translate it and we made if super simple for you to do it yourself. All the other static […]
Facebook is used by many hotels to advertise their business. In this tutorial, we will see how to integrate our system with the popular social network. First of all, you must generate the HTML code. Example of HTML code is this: <iframe src=”https://engine.otasync.me/?1455059623” width=”100%” height=”100%” frameborder=”0″></iframe> Note that this number […]
Kindly ask the guest to leave the facility, if they have free time until the next check-in, feel free to offer the guest to pay extra. In case he behaves aggressively and endangers you and your inventory, contact the local police station and explain the situation to them.
You can cancel reservations in accordance with your cancellation policy.
In case you make a double reservation, you need to offer guests alternative accommodation. If you cannot offer an alternative for the guest, you can contact us to assist you, with all additional costs of finding alternative accommodation being borne by you.
Can I offer guests additional services in addition to accommodation? Of course you can, you can advertise all additional services and products directly on sales channels that allow it, through the booking engine system or in direct communication with the guest.
Under normal circumstances, it is your right to keep the payment amount defined by the cancellation policy. But in extraordinary circumstances, such as bans on entering / leaving the country, a state of emergency or any situation beyond the control of the guest that prevents him from staying with you, […]
It is your right not to receive the guest in your facility in that case, but flexibility is appreciated. If the delay makes an additional cost to you, you can ask the guest to pay a late check-in in the amount you specify.