Under normal circumstances, it is your right to keep the payment amount defined by the cancellation policy. But in extraordinary circumstances, such as bans on entering / leaving the country, a state of emergency or any situation beyond the control of the guest that prevents him from staying with you, […]
If the guest does not show up, mark the reservation as a No-Show. If you have the option of charging from the guest’s payment card or you have received a certain advance, mark it so that Booking will adjust its commission accordingly.
If the guest does not show up, mark the reservation as a No-Show. If you have the option to charge from the guest’s payment card or you have received a certain advance, check this so that Expedia can adjust its commission accordingly. If the guest has already paid via Expedia, […]
In this case, under normal conditions, you do not have to refund the payment. In extraordinary conditions such as the crisis due to Covid19, sales channels insist on a full refund.
It is your right not to receive the guest in your facility in that case, but flexibility is appreciated. If the delay makes an additional cost to you, you can ask the guest to pay a late check-in in the amount you specify.
Can I offer guests additional services in addition to accommodation? Of course you can, you can advertise all additional services and products directly on sales channels that allow it, through the booking engine system or in direct communication with the guest.
In case you fail to get in touch with the guest, contact the sales channel through which he booked. In any case, the card is the only guarantee in this situation, and the guest has the right to come to his reservation by the end of the check-in time. After […]
If the guest does not show up, you have the right to keep the money paid by the guest.
As part of the Settings, E-mail option, you can set up three automatic e-mails that will arrive to the guest after booking.
If you have chosen the annual plan, for amounts greater than 500 euros there is the possibility of payment in 2 or 3 installments, with payments made 30 days between installments.