Can I offer guests additional services in addition to accommodation? Of course you can, you can advertise all additional services and products directly on sales channels that allow it, through the booking engine system or in direct communication with the guest.
If the guest does not show up, mark the reservation as a No-Show. If you have the option to charge from the guest’s payment card or you have received a certain advance, check this so that Expedia can adjust its commission accordingly. If the guest has already paid via Expedia, […]
If the guest does not show up, mark the reservation as a No-Show. If you have the option of charging from the guest’s payment card or you have received a certain advance, mark it so that Booking will adjust its commission accordingly.
As part of the Settings, E-mail option, you can set up three automatic e-mails that will arrive to the guest after booking.
Kindly ask the guest to leave the facility, if they have free time until the next check-in, feel free to offer the guest to pay extra. In case he behaves aggressively and endangers you and your inventory, contact the local police station and explain the situation to them.
Under normal circumstances, it is your right to keep the payment amount defined by the cancellation policy. But in extraordinary circumstances, such as bans on entering / leaving the country, a state of emergency or any situation beyond the control of the guest that prevents him from staying with you, […]
You can cancel reservations in accordance with your cancellation policy.
In case you make a double reservation, you need to offer guests alternative accommodation. If you cannot offer an alternative for the guest, you can contact us to assist you, with all additional costs of finding alternative accommodation being borne by you.
You ask the guest to provide proof of payment, in any other case, if you do not have proof then it is counted as if he has not paid and you have the right to charge until he submits proof.
In case you fail to get in touch with the guest, contact the sales channel through which he booked. In any case, the card is the only guarantee in this situation, and the guest has the right to come to his reservation by the end of the check-in time. After […]