If the guest does not show up, mark the reservation as a No-Show. If you have the option of charging from the guest’s payment card or you have received a certain advance, mark it so that Booking will adjust its commission accordingly.
Guest refuses to leave after check-out time, what can I do?
Kindly ask the guest to leave the facility, if they have free time until the next check-in, feel free to offer the guest to pay extra. In case he behaves aggressively and endangers you and your inventory, contact the local police station and explain the situation to them.
Guest has a non-refundable reservtion, but the card is not valid, what can I do?
In this case, under normal conditions, you do not have to refund the payment. In extraordinary conditions such as the crisis due to Covid19, sales channels insist on a full refund.
How do I automate communication with guests?
As part of the Settings, E-mail option, you can set up three automatic e-mails that will arrive to the guest after booking.
What should I do if the Expedia.com guest doesn’t show up on reservation
If the guest does not show up, mark the reservation as a No-Show. If you have the option to charge from the guest’s payment card or you have received a certain advance, check this so that Expedia can adjust its commission accordingly. If the guest has already paid via Expedia, […]
Guests payment card is not valid, what can I do?
In case you fail to get in touch with the guest, contact the sales channel through which he booked. In any case, the card is the only guarantee in this situation, and the guest has the right to come to his reservation by the end of the check-in time. After […]
What should I do if the Airbnb.com guest doesn’t show up on reservation
If the guest does not show up, you have the right to keep the money paid by the guest.
Guest told us that they have paid, but we did not receive any money, advice?
You ask the guest to provide proof of payment, in any other case, if you do not have proof then it is counted as if he has not paid and you have the right to charge until he submits proof.
Who is responsible for the damage that guests do in the apartment?
Guests are solely responsible for any damage they make to the apartment, unless otherwise stated in their business policies. At the moment, only Airbnb meets the needs of guests who have booked through their site, guaranteeing that no damage will occur.
What can I do if the guest cancels inside cancelation policy window?
Under normal circumstances, it is your right to keep the payment amount defined by the cancellation policy. But in extraordinary circumstances, such as bans on entering / leaving the country, a state of emergency or any situation beyond the control of the guest that prevents him from staying with you, […]