In case you make a double reservation, you need to offer guests alternative accommodation. If you cannot offer an alternative for the guest, you can contact us to assist you, with all additional costs of finding alternative accommodation being borne by you.
How do I comment on an invoice?
You can submit your remark by e-mail to: office@otasync.me
What is the minimum invoice amount?
The minimum invoice amount is the amount charged in the percentage commission package for using the system. This is the amount below which our commission cannot be. In case you are in a situation to pay the minimum invoice, contact us for business advice, in order to point out possible […]
When can I expect to be back on live, after settling debts?
Once the payment arrives in our account, the account will be reactivated or if you provide us with proof of payment immediately.
How do I pay an invoice?
You can pay the invoice directly to the account specified in the invoice, and soon there will be an option for online payment through the Finance option, within the system.
To which e-mail can I send a confirmation of payment of the invoice?
office@otasync.me
What happens if I’m late?
If you are more than 3 weeks late with your payment deadline, your account may be temporarily deactivated and online channel updates suspended.
What is the procedure for late payment of invoices?
If you are late with the payment of the invoice, it is very important that you contact us directly with an explanation in which you will indicate how long we can expect payment. Failure to do so may result in temporary deactivation of your system.
When I pay the annual plan, can I pay in installments?
If you have chosen the annual plan, for amounts greater than 500 euros there is the possibility of payment in 2 or 3 installments, with payments made 30 days between installments.
How do I refund money to a guest?
If you have charged an advance or the entire reservation through your POS Terminal, the only chance for a refund is to send a letter to the bank with an attachment of the slip image of the transaction and ask them to make a chargeback. If the guest has already […]