Under normal circumstances, it is your right to keep the payment amount defined by the cancellation policy. But in extraordinary circumstances, such as bans on entering / leaving the country, a state of emergency or any situation beyond the control of the guest that prevents him from staying with you, […]
Can I offer guests additional services in addition to accommodation?
Can I offer guests additional services in addition to accommodation? Of course you can, you can advertise all additional services and products directly on sales channels that allow it, through the booking engine system or in direct communication with the guest.
What should I do if the Expedia.com guest doesn’t show up on reservation
If the guest does not show up, mark the reservation as a No-Show. If you have the option to charge from the guest’s payment card or you have received a certain advance, check this so that Expedia can adjust its commission accordingly. If the guest has already paid via Expedia, […]
Guests payment card is not valid, what can I do?
In case you fail to get in touch with the guest, contact the sales channel through which he booked. In any case, the card is the only guarantee in this situation, and the guest has the right to come to his reservation by the end of the check-in time. After […]
What is the minimum invoice amount?
The minimum invoice amount is the amount charged in the percentage commission package for using the system. This is the amount below which our commission cannot be. In case you are in a situation to pay the minimum invoice, contact us for business advice, in order to point out possible […]
What happens if I’m late?
If you are more than 3 weeks late with your payment deadline, your account may be temporarily deactivated and online channel updates suspended.
When I pay the annual plan, can I pay in installments?
If you have chosen the annual plan, for amounts greater than 500 euros there is the possibility of payment in 2 or 3 installments, with payments made 30 days between installments.
How do I comment on an invoice?
You can submit your remark by e-mail to: office@otasync.me
When can I expect to be back on live, after settling debts?
Once the payment arrives in our account, the account will be reactivated or if you provide us with proof of payment immediately.
How do I pay an invoice?
You can pay the invoice directly to the account specified in the invoice, and soon there will be an option for online payment through the Finance option, within the system.