What happens if I overbook?

In case you make a double reservation, you need to offer guests alternative accommodation. If you cannot offer an alternative for the guest, you can contact us to assist you, with all additional costs of finding alternative accommodation being borne by you.

What is the minimum invoice amount?

The minimum invoice amount is the amount charged in the percentage commission package for using the system. This is the amount below which our commission cannot be. In case you are in a situation to pay the minimum invoice, contact us for business advice, in order to point out possible […]

How do I refund money to a guest?

If you have charged an advance or the entire reservation through your POS Terminal, the only chance for a refund is to send a letter to the bank with an attachment of the slip image of the transaction and ask them to make a chargeback. If the guest has already […]