How does Booking work?

The largest online sales channel in the world. Together with its sub-sites and sub-agents it brings about 60% of all online reservations in our area. Most accommodation publishers are already registered on this sales channel, so there is a lot of competition around the fight for the guest, and it […]

Why do I have a few reservations from Airbnb?

Airbnb is a site that has several important specifics that should be met in order for your visibility, and therefore sales to be as good as possible – detailed items on the equipment of the apartment, high quality photos, pictorial descriptions and most importantly competitive (lowest acceptable) price. .

Can guests cancel free on Airbnb?

Depending on your cancellation policy, guests are clearly indicated what the free cancellation period is. The guest can request a free cancellation of the reservation in the period when it is not possible according to your policy, so it is necessary to include the support of Airbnb in the communication, […]

Can I delete a review from Airbnb?

The review from Airbnb.com is almost impossible to delete, for the reason that Airbnb as a company believes that every guest has the right to their own subjective opinion which cannot be denied to them. If you think a guest is really wrong, you can contact Airbnb.com support and explain […]

Can I delete a review from Booking?

It is almost impossible to delete a review from Booking.com, because Booking as a company believes that every guest has the right to their subjective opinion, which cannot be denied to them. If you think that a guest was really wrong, you can contact Booking.com and explain the situation, after […]

How do I cancel a reservation from Ostrovok?

Reservations from the Ostrovok site cannot be canceled directly via Extranet. The only option is to write to the guest directly or in support of Ostrovok to the e-mail hotels@ostrovok.ru. Be sure to state the reason for the cancellation as well as your HOTEL ID and RESERVATION ID on the […]

What can I do to have more reservations from Airbnb?

Airbnb is a site that has several important specifics that should be met in order for your visibility, and therefore sales to be as good as possible – detailed items on the equipment of the apartment, high quality photos, pictorial descriptions and most importantly competitive (lowest acceptable) price. .

Can I delete a review from Expedia?

The review from Expedia.com is almost impossible to delete, for the reason that Expedia as a company believes that every guest has the right to their own subjective opinion which cannot be denied to them. If you think that a guest was really wrong, you can contact Expedia.com support and […]

How do I refund money to a guest?

If you have charged an advance or the entire reservation through your POS Terminal, the only chance for a refund is to send a letter to the bank with an attachment of the slip image of the transaction and ask them to make a chargeback. If the guest has already […]